WhatsApp Business Plans
WhatsApp for Business
WhatsApp · Automation · AI
WhatsApp that works as hard as your team.
Monthly WhatsApp plans for customer service, sales, bookings and marketing, with automation and AI built in.
- R199Plans from, per month
- R699Setup from, once-off
- 1,000Free service replies per number, every month
- 1 inboxShared by your whole team
The problem
Your customers are on WhatsApp. Is your business?
Many customers would rather send a WhatsApp message than call or write an email. But in most businesses, those messages land on whichever employee’s personal phone the customer happens to have.
Conversations live on personal phones
When someone is on leave, changes role or leaves the business, the customer history goes with them.
Messages get missed
Nobody can see who has replied, so customers wait, or get two different answers.
There’s no single business number
Customers save a different contact for every employee instead of one number for the business.
The same questions, all day
Prices, opening hours, documents and directions are answered by hand, over and over again.
“Your customers already message you. The question is whether the business owns those conversations, or one employee’s phone does.”
Problem & solution
Every messaging headache, matched with a solution.
Unimax connects WhatsApp to automation, AI and your business systems, so customers get fast answers on one business number and nothing is lost.
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Chats on personal phonesCustomer history leaves when the employee does.Shared team inboxEvery conversation in one place that the business owns, answered by the whole team.
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Messages missed after hoursCustomers wait until morning, or go elsewhere.Welcome, after-hours and keyword repliesInstant answers day and night, with an optional AI assistant add-on.
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Enquiries go coldNobody asks the right questions or follows up.Ready-made workflowsA new-enquiry or quote-request workflow collects the details and passes them to your team, on Business.
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Booking by phone tagStaff spend the day confirming and rescheduling.Booking request and remindersCustomers request a slot on WhatsApp; your team confirms and a reminder goes out, on Business.
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Customer data in two placesChats and the CRM never match up.IntegrationConversations flow into your CRM or business system, available as an add-on.
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No way to reach customers firstReminders and offers go by phone or email.WhatsApp templatesApproved reminders, confirmations and offers: 2 included on Business; new templates and changes R99 each.
The result: customers get answers in seconds, your team works from one inbox, and every enquiry and booking request is captured, not lost on someone’s phone.
Plans
Two plans. Add what you need.
A monthly subscription on your own WhatsApp Business number, with a once-off setup. Upgrade or add extras as you grow.
Answer your customers
Essential
R199/month
For small businesses starting with WhatsApp customer communication.
- 1 WhatsApp number
- 2 users
- Shared team inbox
- Welcome and after-hours messages
- Up to 5 keyword auto-replies
- QR code and website chat link
- Basic reporting
- Email support
Once-off setup R699. Meta message charges billed separately.
Choose EssentialWin and book customers
Business
R599/month
For businesses that want enquiries, bookings and reminders to run themselves.
- Everything in Essential, with 5 users
- 5 ready-made workflows from our library
- Up to 1,000 workflow runs a month
- 2 WhatsApp templates included
- Monthly analytics report
- Email support
Once-off setup R1,500. Meta message charges billed separately.
Choose BusinessWhich plan is right for you?
“Customers message us and we need to answer.”
Essential: a shared inbox, welcome and after-hours messages and keyword replies for a small team.
“We want enquiries and bookings handled for us.”
Business: 5 ready-made workflows and 2 templates included, with 5 users.
“We need more numbers, more automation or a link to our systems.”
Start on Business and add exactly what you need. Every extra is priced in the add-ons below.
Start small, grow later. Move from Essential to Business for the R801 difference in setup, or add extras, at any time, without changing your WhatsApp number or losing your conversation history.
All prices exclude VAT. Activation needs your CIPC registration and a director’s ID. Plans are month-to-month with 30 days’ notice. WhatsApp (Meta) message charges are billed separately: pricing on request, starting at R0.19 per message.
What’s included
Exactly what you get.
No surprises: what your setup covers, what’s included each month, and what is billed separately.
Essential · R699 once-off
Get up and running
- Your number verified with Meta and activated
- Shared inbox set up with 2 users
- Welcome and after-hours messages
- Up to 5 keyword replies, using your wording
- Your QR code and website chat link
- 30-minute online training
Business · R1,500 once-off
Everything in Essential, plus
- Inbox set up with 5 users
- 5 workflows from our library, set up with your wording
- 2 templates drafted with you and submitted to Meta
- Testing before go-live
- 1-hour online training
What’s included every month
| Essential | Business | |
|---|---|---|
| Users | 2 | 5 |
| Keyword auto-replies | Up to 5 | Up to 5 |
| Ready-made workflows | — | 5 |
| Workflow runs a month | — | Up to 1,000 |
| AI assistant | Add-on | Add-on |
| WhatsApp templates included | — | 2 |
| Template changes and additions | R99 each | R99 each |
| Support |
Choose your 5 workflows from our library
- FAQ menu
- After-hours reply
- New enquiry intake
- Quote request
- Booking request
- Appointment reminder
- Order or collection ready
- Customer feedback
What counts as one workflow: one trigger (a keyword, a menu choice, a new chat, or your team pressing send), up to 10 steps and one if/else choice, using built-in actions only: send a message or template, ask a question, save the answer, tag the chat, assign it to a person, or wait and send a reminder. Anything sent more than 24 hours after the customer’s last message must use an approved template.
You supply
- Your wording, FAQs, price lists and documents
- Your CIPC registration and a director’s ID: Meta needs these before we can activate your number
- Names of the users who need access
Billed separately
- Copywriting, design and custom workflows
- Connections to other systems
- Any changes after go-live, including templates
- Extra training, and WhatsApp (Meta) message charges
Changes after go-live are billed: template changes and additions at R99 each, all other changes at R650 an hour. Template and display-name approval is decided by Meta. Unused allowances don’t roll over. All prices exclude VAT.
What you can do
Built around what you’re trying to achieve.
Choose the outcome. We set up WhatsApp, automation and AI to deliver it.
Customer service
Answer every customer, fast
A shared inbox, welcome and after-hours messages and keyword replies, so no message is missed.
All plans
Sales
Turn enquiries into sales
New-enquiry and quote-request workflows collect the details and pass them to your sales team.
Business
Bookings
Fill the diary without phone tag
Customers request a slot on WhatsApp, your team confirms, and a reminder goes out automatically.
Business
Marketing
Reach opted-in customers
Send offers and updates with approved templates, with consent and opt-out handled.
Business, or Essential with templates at R99 each
AI reception
Answers while you’re busy
The AI assistant answers common questions from your FAQs and passes the rest to a person.
Add-on: R299 a month + R699 setup
Be easy to find
Customers one tap away
A QR code and website chat link open a WhatsApp chat with your business instantly.
All plans
Add-ons
Every extra, clearly priced.
Add exactly what you need, when you need it. Anything beyond your plan is listed here, so you always know the cost upfront.
| Add-on or service | Plan | Price |
|---|---|---|
| Grow your team | ||
| Extra usersAdd team members to your shared inbox. | Both | R21per user / month |
| Extra WhatsApp numberA second number, for example for sales and support. Setup covers Meta activation. | Both | R45per month + R699 setup |
| Upgrade Essential to BusinessPay the R801 setup difference; your plan changes from R199 to R599 a month. | Essential | R801once-off |
| Automate and AI | ||
| AI assistantAnswers common questions from your FAQs, day and night, and passes the rest to a person. | Both | R299per month + R699 setup |
| Extra library workflowOne more workflow from our library, set up with your wording. | Business | R350once-off, each |
| Extra workflow runsIf you go over the 1,000 runs included on Business in a month. | Business | R149per extra 1,000 |
| Custom workflowBuilt to your process, with more steps, branches or timed follow-ups. Quoted upfront. | Business | R650per hour, once-off |
| WhatsApp template changes and additionsEach new template, or any change or resubmission of an existing one. | Both | R99each |
| Connect and measure | ||
| IntegrationConnect WhatsApp to your CRM or business system. Quoted once we have scoped your requirements. | Business | From R2,500once-off + R149/month |
| Campaign and conversion reportsDelivered, read and reply rates for your templates, which ad, QR code or link each chat came from, and how many enquiries became quotes and bookings. Linking chats to actual sales needs Integration. | Business | R149per month |
| Services | ||
| Changes, support, training and copywritingAnything after go-live that isn’t listed above, billed in 30-minute blocks. | Both | R650per hour |
| WhatsApp message chargesCharged by WhatsApp (Meta) per message, billed separately, ideally as prepaid credits. | Both | From R0.19on request |
All prices exclude VAT. Work is only started once you have approved a written quote. Plans and monthly add-ons are month-to-month and can be cancelled with 30 days’ notice.
Pricing
What a typical first month looks like.
A once-off setup, a monthly plan, any add-ons you choose, and WhatsApp message charges. All prices exclude VAT.
Essential
Salon with 2 staff
- Essential plan
- R199
- Setup (once-off)
- R699
- 1 reminder template
- R99
R997first month
Then R199 per month, plus messages.
Business
Estate agency, 5 agents
- Business plan
- R599
- Setup (once-off)
- R1,500
- 2 templates
- Included
R2,099first month
Then R599 per month, plus messages. Viewing requests and reminders run themselves.
Business + add-ons
Insurance broker, sales + support
- Business plan
- R599
- Setup (once-off)
- R1,500
- 2nd number: R45 + R699 setup
- R744
- AI assistant: R299 + R699 setup
- R998
- 5 extra users × R21
- R105
R3,946first month
Then R1,048 per month (R599 + R45 + R299 + R105), plus messages.
Scenarios show the first month: plan, once-off setup, templates and add-ons. WhatsApp (Meta) message charges are billed separately: pricing on request, starting at R0.19 per message. Message rates follow WhatsApp / Meta pricing and can change.
How it works
From your number to a working WhatsApp inbox in five steps.
The Unimax Customer Portal connects your number to a WhatsApp Business Account (WABA) — here’s exactly how that happens.
- Choose your business numberSelect an existing Unimax number, your existing cellphone number, or a new cellphone number. You are not limited to a landline.
- Activate WhatsApp Business Account (WABA)Unimax configures and activates the number on the WhatsApp Business Platform, once your director ID and CIPC documents are approved.
- Choose your plan and add your teamPick your workflows from our library and send us your wording; we set them up and test them with you.
- Customers contact youCustomers send messages to your business number, exactly as they would message a friend.
- Your team responds — in one placeEmployees open the conversation in the Unimax Customer Portal and reply from there, ending reliance on individual mobile phones.
The WhatsApp implementation starts after activation is approved and the setup fee is marked paid.
Company verification
Exact legal company name, director ID and CIPC registration, reviewed by Unimax Implementations before activation.
Platform setup
Your business must meet the applicable WhatsApp Business Account (WABA) requirements before go-live.
Users & consent
Name the employees who need access, and confirm customer consent where business-initiated messaging requires it.
The Unimax difference
Why Unimax, not a WhatsApp-only app?
We’re a communications provider
Most WhatsApp tools stop at the inbox. Unimax also runs your business lines, Cloud PBX, call centre and call recording.
Conversations stay with the business
Every chat lives in your shared inbox, not on an employee’s phone.
One provider, one bill
WhatsApp, voice, connectivity and software from one South African partner.
Built in, on every plan
POPIA consent
Record and respect each customer’s permission to be contacted.
Opt-out handling
Customers who reply STOP are removed automatically.
Audit trail
A record of conversations kept by the business, not on handsets.
“Your customers don’t care which channel they used. They care that the business answered.”
Get started
Ready to put WhatsApp to work for your business?
- Once-off setupEssential R699 · Business R1,500
- PlansEssential R199 · Business R599 per month
- RecommendedBusiness · R599 per month
- MessagesOn request, starting at R0.19 per message
What we need from you: number to connect · exact legal company name for Meta verification · director ID document · CIPC registration document · number of users needed · the workflows you’d like from our library · your FAQs and wording · preferred go-live timing.
Available once live: automation, CRM integration, helpdesk integration, AI-assisted customer service, campaigns, and Unimax EventConnect for your events.
Send us your WhatsApp number and company name, and we’ll start your setup.
Demo +27 10 057 0297 · Call 012 140 0100 · sales@unimax.co.za